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Job Details

IT Support Associate (Help Desk)
S2308508
Business
Information Resources-SMS
NA
.Springfield

This position provides microcomputer hardware and software support to Information Technology and to the departments supported by Information Technology.  This position assists Information Technology clients and participates in Information Technology teams to further the development of the information "commons" at the School of Medicine. 


Please Note: After a hiring decision has been made for this position, all candidates on the register will be removed.  If a vacancy of the same title is posted in the future, you must reapply.

Read the Position Description

1)  High school graduate or equivalent; AND
2)  Any one, or any combination, that totals 1 year from the following:

  • college course work which included Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline (30 semester hours equals one (1) year; 60 semester hours, or an Associate's degree, = 18 months; 90 semester hours equals two (2) years; Bachelor's Degree or 120 semester hours equals three (3) years) 
  • work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. AND

3)  One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience can be in conjunction with requirement #2);* AND

4. Possession of a valid Illinois Driver’s License and an automobile to carry out the duties of this position.
 
*Note:  Bachelor’s Degree in Computer Science, Information Technology or a closely related field may be substituted for requirements #2 and #3 above. 

Condition of Employment:  Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Skills and Abilities Needed for the Position

The person in this position must have a logical orientation to problem solving, in addition to the following specific knowledge.

1. Must have good knowledge of computing practices, methods, principles, and techniques and be able to conduct hardware/software/network malfunction investigations and diagnostic testing.

2. Expertise with common office productivity software, electronic mail and calendaring.

3. Must have good knowledge of microcomputers and their operating systems.

4. Ability to plan, coordinate, and implement chronological operations. Possess strong analytical and troubleshooting skills. Must possess the ability to act independently, manage multiple ongoing projects, see tasks through to completion in an orderly and timely fashion, and work well with a team.

5. Must possess excellent interpersonal skills in training, advising, and assisting end users with microcomputer equipment, software, and networking.

6. Must possess good organizational skills, the ability to act independently, and the persistence to see tasks through to completion in an orderly fashion.

7. Must be able to exercise good judgment.

8. Sensitive to the needs of underrepresented minority populations.

12 months
Non-Represented
10/02/2023

Please Read the Position Description for this specific vacancy to ensure that you are interested.  To apply:

  1. Select the 'Apply to Job' button at the bottom of this posting
  2. Complete the application forms attached to the vacancy

Upon completion of ALL bulleted items, you will have officially applied for this position and your application materials will be reviewed.

  • Civil Service Application Package
  • Upload (if applicable):  Transcripts to verify related higher education and/or Military Discharge Documents to qualify for veterans preference points (use 'Upload Documents' link at bottom of 'Application Materials' page)

If at any time during the completion of these forms, you wish to return to this screen to review this list, simply use the 'View Jobs' link at the bottom of the 'Application Materials' page.

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